Terms & conditions

Personal liability and assumption of risk

Please be advised that by booking and participating in any tour or activity offered by Basecamp Iceland (hereafter: the supplier) you acknowledge that participation takes place entirely at the participant´s own risk. This means that you affirm that you consider yourself both physically and mentally fit to participate in the tour/activity in question and that you are responsible for taking due care and heeding the advice and guidelines concerning individual and group safety given by the suppliers´ guides. Further, as outdoor activity tours may entail certain inherent risks the supplier or its partners cannot be held responsible for accidents caused by, or traceable to, participant’s own actions or behavior. Nor can the supplier or its partners be held responsible for accidents caused by unforeseen events or factors that are beyond human control. The supplier reserves the right to refuse admission to would-be participants who are under the influence of intoxicating substances or, in our judgment, demonstrate an irresponsible attitude or unsafe behavior. This is for your own safety as well as that of others taking part in the tour/activity. Upon your purchase of a tour/activity offered by the supplier or its partners you a) affirm your understanding of, and agreement with, the above conditions, and b) accept personal responsibility for your participation in the tour/activity in question.

Cancellation Policy

In the event of cancellation for any reason, 10% of the price of your tour is non-refundable. This percentage represents our expenses for booking and preparing your tour.

Multiple Day tours

Confirmation of placement in a multiple day tour is conditional upon receipt of a 25% deposit as outlined in your invoice. Refunds will be offered at the following conditions:56 days or more prior to departure: Full refund, minus 10% booking fee.56 – 28 days prior to departure: 75% refund of tour price. 28 days prior to departure the balance of the tour price must be paid in full.28-2 days prior to departure: 50% refund of tour price.48 hours or less prior to departure: No refund of tour price.

Day tours groups

Confirmation of group booking is conditional upon receipt of a 25% deposit as outlined in your invoice.Refunds will be offered at the following conditions:14 days or more prior to departure: Full refund, minus 10% booking fee.14-5 days prior to departure: 75% refund of tour price.5 days prior to departure the balance of the tour price must be paid in full. 5 days or less prior to departure: No refund of tour price.If the number of participants decreases within 5 days prior to departure, the price for all participants booked is charged.

Day tours individuals

To confirm the booking the full tour price needs to be paid. For guest cancellation 7 days or more prior to departure: Full refund, minus 10% booking fee.7-2 days prior to departure: 50% refund of tour price.48 hours prior to departure the balance of the tour price must be paid in full. 48 hours or less prior to departure: No refund of tour price. Refunds are not issued if the guest chooses to not participate in any of the planned activities. If a day tour is canceled by the supplier due to weather conditions or other unforeseen circumstances prior to departure from Reykjavik a full refund minus 10% booking fee is granted. If a tour is canceled by the supplier and was booked through a booking agent your agent will be informed of your eligibility for a refund of the portion hosted by the supplier. Eligibility is based on conditions listed above.

Travel insurance

We recommend our guests to purchase a travel insurance in their home country that will cover the costs in case a tour cancellation is necessary.